For qualified dealers, we offer NET payment terms.

 

To become a dealer, please visit our “Business Enquiry” page, or contact our sales department at sales@xado.co.nz

 

Returns and Refunds — New Zealand Orders

 

Contact us first

Please contact XADO New Zealand at sales@xado.co.nz or 021 776 319 before sending a product back. Include your order number and a description of the issue. If available, photographs can help us assess damage or an incorrect item. We will provide return instructions and the appropriate return address.

 

Change-of-mind returns

We accept change-of-mind returns within 14 days after delivery if the product is unopened, unused, and in its original packaging with its seals intact. Please contact us before dispatching the return. You are responsible for return postage. The original delivery charge is not refundable for a change-of-mind return. We do not charge a restocking fee.

 

Faulty, damaged, incorrect or misdescribed products

Please contact us if your order arrives damaged, contains the wrong product, or does not meet applicable consumer guarantees. We will assess the issue and provide the remedy you are entitled to under the New Zealand Consumer Guarantees Act, which may include repair, replacement or refund, depending on the circumstances. We will cover reasonable return costs for a confirmed faulty or incorrectly supplied product. The 14-day change-of-mind limit and unopened-product condition do not limit your statutory rights.

 

Refund processing

For an approved return, we will process the refund to your original payment method within five business days after receiving and checking the returned product. Your bank or payment provider may take additional time to display the refund. If returning the item is not required, we will explain the refund arrangements when resolving your claim.

 

Your consumer rights

This policy does not exclude or limit rights or remedies available under applicable New Zealand consumer law.